A couple of weeks ago, I ordered a pair of eyeglasses from a new place- Glasses Shop, that had the geeky Clark Kents I'd been looking all over for. Great price $25.90 for the frames (prescription was free) and another $4.95 for the anti-reflective coating. Okay.. cool.. I'm geeked, because my blind ass was about to see again (after breaking my glasses). I wait and I wait and I wait and I wait for a confirmation email and a tracking number. NADA!
Now, I'm a firm believer in "you get what you pay for", but I was super geeked about getting these particular frames. Le sigh..
I try to call the number listed on their site. NOPE!!! Nothing doin'!
I'm starting to panic a bit, because they have my little bit of change and now I don't know what's going on.
I fanned the company on FaceBook and the owner (or someone) of the company sent a thank you note. I responded with questions about my order. He told me that they did get my order.
Uh.. I know that! I need a tracking number, man! Then.. more silence. Since I'm dealing with a lot, I figured I wouldn't stress about it for another week.
Well, here we are at that another week. I have sent messages and messages and then decided to use the "live chat" feature. "Susan" is my CSR and obviously not very skilled with their system, because it took her 10 minutes to look up my order number and then to come back to tell me that my package was shipped and I should "maybe get it in 2 days". Uh.. okay, cool. what's my tracking number and who is the courier?
DEAD SILENCE.
Out of 5 stars, 1 being horrid and 5 being exceptional, this company and their reps get a big fat goose egg!!
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